Returns – SOPEER

Our returns policy (internet orders only)

We accept returns on all items, no quibble and always make this process as easy and hassle free as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt.
Please note, for hygiene reasons we cannot offer refunds on underwear, swimwear or cosmetics (including fragrance) if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.
Items should wherever possible be returned in their original packaging with any enclosed documentation and a completed Returns Form.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

If you think the item you received is faulty or incorrect, please contact our customer service team by email at
care@sopeer.com or by phone on +90(0)212 3320701. We will then advise and assist you with the return. Please include as many details as possible about the fault.

Please send your returned goods to:

sopeer.com
Acartek Technology Co.

Üniversite Mahallesi Sarıgül Sk. Nu: 37-

Avcılar

İstanbul

Türkiye

Please allow 7-10 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

As soon as your return has been processed by our warehouse, we’ll email you to let you know. International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’.

back faqs

I returned an item and it was incorrectly refunded or replace

We are really sorry if we made a mistake when processing your request.

If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this case we would automatically issue you with a refund and email to let you know.

If you were expecting a refund and we sent you replacement goods, please get in touch with our customer service team so we can sort it out for you. In the absence of instructions from you, we will assume you want a refund for the returned goods.

Have you received my returned goods?

As soon as your return has been processed by our warehouse, we’ll email you to let you know.

In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our customer service team and we’ll confirm if it was received.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

I have been refunded the incorrect amount

We are very sorry if we have made a mistake on your refund. Please get in touch with our customer service team who will try and sort it out for you as quickly as possible.

The following may affect the amount you have been refunded:

Any discounts that were applied at the time of sale, which may not now be applicable

My return was processed but I wasn’t refunded my delivery charge

We will refund you what you paid for the goods but not the delivery charge.

I have lost my returns form

Don’t worry if you have lost your Returns Form. Click here to download a copy and simply print it off, complete and include with your return.

Return postage

If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability. Please note the item is your responsibility until it reaches us; for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

We ask that you take reasonable care of purchased goods whilst they are in your possession. This means that you may inspect and try on the goods as you would in our stores, but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

How do I return goods to you?

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice. For your protection, we recommend you choose a postal service that insures you for the value of the goods you are returning.

Please note: it is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.

International returns please note: If you are returning anything to us from outside the EU customs union you must complete a customs declaration correctly indicating that the package contains ‘returned goods’ or similar. If your parcel is stopped in UK customs and a charge levied, we will refuse payment and the package will be returned to you. Under no circumstances will we pay customs duty in order to receive back our clothes.

Exchange

If you require a different size or colour of the same item, please indicate so in your Returns Form. And follow the returns process as stated below. If the new size/ colour is unavailable we will refund your card and email you to inform you of this.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.

Items should wherever possible be returned in their original packaging with any enclosed documentation with a completed Returns Form.

It is very important that when you return an item that we know the order number to which it relates, as well as your details. please clearly state weather you want a refund or an exchange. Without these details we won’t be able to take the action you require.

The cost of returning the item to us is your liability.

The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot refund return items lost in the post.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained, goods should not be soiled, torn or damaged

sopeer.com
Acartek Technology Co.

Üniversite Mahallesi Sarıgül Sk. Nu: 37-1

Avcılar

İstanbul

Türkiye

Please allow 7 – 10 working days from receipt of an exchange for us to process. Once an exchange has been processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).

After receiving the exchange confirmation email please allow 5 days for receipt of the goods.

International returns

CUSTOMS DECLARATION

If you wish to return any items to us from a country on our international deliveries list, please note that you must complete a customs declaration indicating that the package contains returned goods. If you fail to do this, we are unable to accept any charges incurred in order for the package to reach us.

YOUR RETURNS PACKAGE

If you require a different size/colour of the same item, or a refund, please indicate this on your Returns Form and follow the returns process outlined below. If the new size/colour is unavailable we will refund your card and inform you of having done so by email.

Please complete the Returns Form enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.

Items should also be returned in their original packaging, with any received documentation enclosed.

Please ensure you state the returned goods’ order number, as well as your address and whether you would like a refund or exchange.

LIABILITY