Do you deliver to my work address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Has my order been dispatched?
As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. You can request your tracking number by emailing care@sopeer.com
I have received a faulty item
If you think the item you received is faulty, please contact our customer service team by phone on +90(0)212 3320701 or email care@sopeer.com. We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
I have received an incorrect item in my order
If you have received an incorrect item in your order, please contact our customer service team care@sopeer.com. We will then advise on how to proceed with the return. Please include as many details as possible about the error.
An item is missing from my order
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team care@sopeer.com, who will try to rectify the mistake as quickly as possible.
We understand the importance of receiving your goods when you expect them, especially if you have ordered something for a specific occasion and we use DHL, UPS, FEDEX or TNT couriers to deliver goods from sopeer.com to all over the world.
Your products will be delivered directly to your door by DHL, UPS, FEDEX or TNT . They will make three attempts to deliver the package to you. If they are unable to deliver the package to you then it will be held at DHL, UPS, FEDEX or TNT ‘s facility for 5 more days before being returned to the sender. The cost for uncollected packages is EUR 40. Therefore, please follow your tracking number on the DHL, UPS, FEDEX or TNT’s website as soon as your order is shipped. As soon as your order leaves our warehouse with DHL or DPD, they are fully responsible for the packages. In addition, they are also held responsible for missing packages. For more information, please visit www.dhl.com or www.dpd.com